Our collectors follow a "counseling approach" methodology for the entirety of the collection process.  Making friends instead of adversaries, and overcoming obstacles, rather than creating them is the central ideology guiding all of our collection efforts.  Consequently, payers respond earlier in the collection cycle, are more satisfied with the agency process, and make fewer complaints than consumers exposed to the traditional collection agency approach prevalent in today's marketplace.

KEA  Recovery Services is our full service, professional debt collection division, developed to assist clients reduce revenue losses attributed to bad debt write-offs.  Using state-of-the-art collection techniques and methodology, the application of advanced collection software, and an automated environment, we have demonstrated the effectiveness of our comprehensive collection program by increasing recovery rates for our clients, while maintaining the goodwill our customers work so hard to establish and protect.

People          Processes          Technology          Innovation

This communication is from a debt collector.  Any information obtained will be used for that purpose.

11811 N. Tatum Blvd., Suite P-145

Phoenix, AZ  85028

(602) 264-9844  (800) 814-6363 (toll-free)

Professional Debt Collection Services

A proven system that promotes account resolution while maintaining  a high level of sensitivity to consumer needs and capabilities, as well as the reputation of our clients. 

Early & Effective Account Resolution

  • Precollection Services
  • Third-party Contingency Collections - 3rd party impact with 1st party comfort
  • Specialized Collector Training, Coaching, and Monitoring

Innovative Collection Tools

  • SmartDial Predictive Dialing
  • Interactive Voice Response Automated Messaging
  • Workflow Automation / Performance Tracking
  • Real Time Payment Processing
  • Customized, Proprietary Account Scoring Models
  • Call Recording

Client Services

  • Dedicated Client Services Representatives
  • Customizable Reporting
  • Client Access Portal
  • Performance Analytics
  • Automated Account Placements
  • Collector Training
  • Collection Consultation